Horst Schulze on Staying Curious and Contributing at Age 84, and The Power of Not Being Average

Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase ’my pleasure’ to replace ’you’re welcome’, and why it matters, shares his secrets to staying curious, fit and contributing at age 84, the power of not being average, and how to focus on a customer so they return. Welcome to The Carey Nieuwhof Leadership Podcast, a podcast about leadership, change, and personal growth. I hope this episode helps you thrive in life and leadership. Subscribe to my channel, so you don’t miss any of the newest episodes: @CareyNieuwhof/ Find the show notes and more at Follow me for the latest leadership insights: TikTok: @careyniuewhof Interested in what gear I use to record my podcast? I list all of the equipment in this blog post: Brought to you by On The Rise. Did you see Tim Keller’s new article about the increase of unchurched people? It’s just fascinating. I share interesting content like that and more in On the Rise, a weekly newsletter - delivered every Friday—where I feature the most fascinating and sometimes curious content about faith, culture, the future church, and other helpful topics If you’d like to start receiving On The Rise, visit to sign up. This content is exclusive to newsletter subscribers—it’s published nowhere else—and subscribers will also see giveaways and other fun perks throughout the year. And also by Generis. Historically the American Church has neglected a key element when it comes to unlocking generous givers: Discipleship. Specifically, how we disciple on the topic of generosity. A long history of how generational thinking has shaped the way we view and discuss money in the church. If you are looking to transition your church from transactional giving to transformational giving, I encourage you to visit and sign up for a free 1:1 coaching call  Visit  to get started. Take the first step towards a more engaged and productive team with Leadr’s free culture tool: Intro Music: Song: Alexey Anisimov - Always Be Beautiful Music provided by Tunetank. Free Download: