CW : I GOT BANNED? / Scar L/H little montage

so i got 2 bans on 2 different accounts in 1 day lol , first was on my main account , 3 days for chat abuse ’’called someone fucking trash’’ xd and the other one which really makes me mad is my level 58 alt account ban which is Graphic hacks , i don’t even know what that is and what caused it , and when i tried to contact developers i got an answer that its from reshade , well 90% of players these days use reshade .... thing is with Admins , they never talk , we should at least know what are the causes for