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Snap On Mac or Matco don’t sell this customer service tool but I found one at the Dollar Tree. What is it ? It’s a customer service tool that helps mechanics deal with difficult customers and service writers. Word of warning be careful. Using this tool could cost you your job. What is it you ask? Watch and see. #customerservice #dollartree Please remember to hammer that like button (thumbs up) and torque that red “subscribe“ button. All opinions and reviews are my own, and I am not being paid by Snap On or any other tool companies. You will receive an honest opinion from a professional mechanic, with twenty plus years experience who uses the tools daily. ***If you enjoyed this video or it was helpful, please remember to hammer that “thumbs up” button. It would be greatly appreciated if you could also press the red “subscribe” button to support my new channel. New videos posted weekly. Feel free to let me know what you think, or if there are any tools you would like me to review, would like more info