Section supported by Promsvyzbank «Evolution of customer support: from basic chat bots to generative AI»

• Use cases of generative AI • Trends in AI: opportunities and risks • New trends in communications, and predictions for the future of voice assistants Moderator: Ilya Ivaninskiy, Yakov and Partners, Central University Speakers: • Damir Battulin, Alfa-Bank • Artem Bondar, T-Bank • Vasily Zhilov, BSS • Irina Zhimerina, Promsvyazbank • Dmitry Ishchenko, FinTech Association • Alexander Krainov, Yandex • Roman Styatyugin, VK Predict