English B2-C1 -Empathy 101

Fill in the gaps in the summary with no more than two words. Empathy is different from sympathy, the need to show 1) ___ . Empathy means being able to connect with how somebody feels through shared 2) ___ . 3) ___ in the workplace is hard without some level of empathy. Getting to know colleagues, noticing their pain and understanding the reason for it are ways to 4) ___ empathetic. The action you take could be personal, through another colleague, through the person’s 5) ___ or using Human Resources.