Small Business Customer Service - How a Small Business Can Go Big on Customer Service

Small business customer service - why even small businesses should have good customer service: Small businesses need to be sure they are still providing a quality customer service experience to their customers. Here are two great ways a small business can go big on customer service. In-Person Contact A lot of small businesses have the idea that they will save money on an employee if they use an automated phone system or messaging. While this is true, the cost in lost sales and potential new customers is much higher. If the company wants to be seen as a professional establishment, they should put forth the effort to hire and train employees that can answer phones and give exceptional customer service experiences. It may cost more, but it will likely pay off over time as well as keep customers happy. Innovative Social Media Marketing A lot of people don’t realize why Facebook and Instagram are so effective for marketing, but it’s because these social media platforms are all about